Amazon Case Management & Account Health: Protect Your Business from the Inside Out

Your Amazon Seller Central account is the lifeblood of your business. Maintaining a “Healthy” account status is not just a recommendation—it’s a strict requirement for selling on the platform. A single policy violation, negative metric, or unresolved issue can put your entire business at risk, leading to suppressed listings, selling restrictions, or even a full account suspension.

Navigating the complexities of Amazon’s policies and interacting with Seller Support can be a frustrating and time-consuming process. My Case Management & Account Health services are designed to be your front-line defense, ensuring your account remains in good standing and any issues are resolved quickly and professionally.

What is Amazon Case Management?

Amazon Case Management is the dedicated process of handling all communication and issues that arise with Amazon’s Seller Support team. From simple questions about a stranded inventory item to complex disputes over account policy, I act as your professional liaison, ensuring every case is opened correctly, followed up on persistently, and resolved efficiently.

My Core Case Management Services

I take a proactive and strategic approach to managing your interactions with Amazon, so you never have to worry about a critical issue being missed.

  • Strategic Case Creation: I meticulously prepare and submit every case with clear, concise, and detailed information. This includes providing all necessary data (ASINs, order IDs, tracking numbers, screenshots) to ensure the case is routed to the correct Amazon team and can be resolved on the first attempt.
  • Proactive Follow-Ups: I consistently monitor the status of every open case. Amazon’s support can be slow, and cases can be closed prematurely. I ensure that every inquiry receives a timely and satisfactory response.
  • Dispute Resolution: I handle complex disputes, such as chargebacks, negative customer reviews, and reimbursement claims. I provide evidence-based arguments to support your case and fight for a fair resolution.
  • Communication & Documentation: I maintain detailed logs of every case, tracking progress and communication. This documentation is invaluable for future reference, for resolving recurring issues, and for any potential escalations.

What is Amazon Account Health?

Your Amazon Account Health is a real-time rating that reflects your adherence to Amazon’s performance targets and policies. It is measured by a number of key metrics, including:

  • Order Defect Rate (ODR): A percentage of orders with defects such as negative feedback, A-to-z Guarantee claims, and credit card chargebacks.
  • Late Shipment Rate: The percentage of orders confirmed as shipped after the expected ship date.
  • Policy Compliance: A record of any policy violations, including intellectual property complaints, product authenticity concerns, and restricted product warnings.

Maintaining a “Healthy” status (a score of 200 or higher) is essential for your selling privileges.

My Account Health Services

I proactively monitor and manage your account health to prevent issues from ever becoming a problem.

  • Continuous Performance Monitoring: I keep a vigilant eye on your Account Health Dashboard and all key performance metrics. I identify any potential risks and address them before they can impact your status.
  • Policy Violation Management: I address any new policy violations immediately. I create and submit a Plan of Action (POA) that explains the root cause of the violation, outlines the corrective actions taken, and details the preventative measures to ensure it doesn’t happen again.
  • Account Suspension Appeals: In the event of a suspension, I am prepared to act fast. I will create a professional, comprehensive, and data-backed Plan of Action to appeal the suspension and get your account reinstated as quickly as possible.
  • Seller Feedback & Review Management: I assist with managing customer feedback and reviews, responding to negative comments professionally and respectfully, and taking action to have any unfair or false reviews removed.

Why You Need an Expert for Case Management & Account Health

  • Minimize Risk: A single mistake can lead to a costly suspension. My expertise helps you navigate Amazon’s rules and reduce your risk of costly disruptions.
  • Save Time & Reduce Stress: Handling Amazon cases and health issues is often frustrating. I take on this burden, allowing you to focus on growing your business without the constant worry.
  • Faster Resolutions: My experience in communicating with Amazon’s support teams means I know how to get issues resolved faster, minimizing the time your listings are down or your funds are held.

Don’t let a small issue become a major problem. Protect your Amazon business with expert case management and account health services.